Refund Policy

Last updated: October 24, 2026

This page explains when CertOcean gives refunds, how to ask for one and how long it takes. It applies to courses, exam vouchers and career services you buy on certocean.com from Learningcube Technologies LLC (USA) or Learningcube Technologies Pvt. Ltd. (India).

Can I get a refund for personal reasons?

Yes, but only within 24 hours of your payment. If you want to cancel for a personal reason, such as a change of plans, schedule, budget or employer approval, email support@certocean.com within 24 hours of the time on your payment receipt, and we will refund the full amount you paid.

After 24 hours, we do not give refunds for personal reasons, even if your course has not started yet. We reserve your seat in a small live batch and start your onboarding as soon as you pay.

If we have already bought an exam voucher or paid a third-party fee for you within those 24 hours, that part is refunded only if the issuer refunds it to us.

What can I do if I can't attend after the 24-hour window?

You keep the value of what you paid. You can:

• Move to a later batch of the same course once at no cost, if you ask at least 48 hours before your batch starts and seats are available.
• Transfer your seat to a colleague or friend before your course starts.
• Catch up on any class you miss through the recordings in your LMS, or attend that session in another live batch.

A second batch change, or one requested less than 48 hours before your batch starts, may carry a rescheduling fee of 20% of the course fee.

How does the pass-or-full-refund guarantee work?

If you complete a CertOcean live exam-prep course and don't pass the certification exam on your first attempt, we refund the course fee you paid to CertOcean. To claim it, all of these must be true:

• The course page shows the pass guarantee. Courses that end with a CertOcean certificate only, without an external certification exam, are not covered.
• You attended the live classes or watched the recordings of any you missed, and completed the assignments and practice tests your trainer set.
• You took the exam within 20 days after your last class. If the exam body's approval takes longer, such as a PMP application audit, tell us and we will extend this window.
• It was your first attempt at the exam after the course.
• You send us your official score report within 24 hours of getting your result.

The guarantee covers the course fee you paid to CertOcean. Exam fees paid to certification bodies, such as PMI, AWS, CompTIA, ISC2, IIBA or Scrum.org, and exam vouchers that have already been used are not refundable, because those organizations do not refund them to us.

Prefer to try again instead? You can choose to attend another live batch of the same course for free and get trainer support for your retake, instead of a refund.

The guarantee does not apply if you missed the exam, took it after the 20-day window without telling us, or were disqualified by the exam body.

What happens if CertOcean cancels or reschedules a class?

You choose between a full refund and a free move to another batch. We may cancel or reschedule a batch if there are too few learners or a trainer becomes unavailable for reasons beyond our control, and we will tell you by email as early as we can.

Are exam vouchers refundable?

Exam vouchers are refundable only until we send you the voucher code. Once a code has been issued, it can't be refunded, because certification bodies do not refund voucher codes to us. If a code we sent doesn't work, contact us and we will fix or replace it.

Can I get a refund for resume building or interview preparation?

Yes, within 24 hours of payment, as long as work on your resume or your first session hasn't started. Once work has started, career services are not refundable.

What if I was charged twice?

If you were charged twice for the same order, we refund the extra payment to your original payment method within 5 to 7 business days after you tell us.

Do partner-delivered courses follow this policy?

Yes, and the partner's terms may also apply. Some courses are delivered with our training partners, such as VMEdu and Edureka. If you are unsure which terms apply to your course, contact us before you enroll.

Do these terms apply to corporate bookings?

Team and corporate trainings booked with a purchase order or a signed agreement follow the cancellation and refund terms in that agreement.

How do I ask for a refund?

Email support@certocean.com from the email address you used to enroll, and include:

• Your full name and order ID
• The course, voucher or service you bought
• The reason for your request
• For a pass-guarantee claim, your official score report

We reply within 2 business days. Approved refunds are sent to your original payment method, such as PayPal or your card, within 7 to 10 business days. Your bank or card issuer may take a few extra days to show the refund, and any exchange-rate difference is set by them.

Please contact us before you open a PayPal dispute or a card chargeback. We can usually solve the issue faster directly.

How can I contact CertOcean about a refund?

Email support@certocean.com or info@certocean.com, or call +1 805 200 4058 or +1 302 360 8582. CertOcean is operated by Learningcube Technologies LLC, Delaware, USA, and Learningcube Technologies Pvt. Ltd., India.

We may update this policy from time to time. The version on this page on the date of your payment applies to your purchase.