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Salesforce Administrator (ADM 201) Certification Training

Q: How much does the Salesforce Administrator (ADM 201) course cost?

The Salesforce Administrator (ADM 201) training costs $449, down from the regular $579 (you save 22%). It is a one-time payment in US dollars, and you can pay securely by card or PayPal.

Q: What if I don't pass the Salesforce Administrator (ADM 201) exam?

Your enrollment is covered by CertOcean's pass or full refund guarantee. If you don't clear the exam, you can claim a full refund under the guarantee terms.

CertOcean's Salesforce Administrator (ADM 201) training is a live, instructor-led online course that prepares you for the Salesforce Administrator (ADM 201) certification exam. You learn in 10 live sessions (3 hours in total) with an expert instructor, work through 14 curriculum modules with hands-on assignments and keep lifetime access to the class recordings.

4.9Rated Excellent on Trustpilot

3 hoursLive training
10 sessionsWith an instructor
14 modules112 topics
Mon, Oct 26Next batch

ADM SalesforceExam-focused live training

$449 ~~$579~~ One-time · USD

You save$13022% off

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Course overview

About the Salesforce Administrator (ADM 201) training

Salesforce Admin training teaches you to configure, secure and automate Salesforce for a business, and prepares you for the Platform Administrator certification.

Why take Salesforce Admin certification training?

Thousands of companies run on Salesforce and keep hiring certified admins to manage it.
Salesforce is used by many of the world's largest companies across every industry.
Certified Salesforce Administrators move into well-paid roles.

This course includes

Instructor-led live sessions30 hours of live online classes. Weekend batch: 10 sessions of 3 hours each. Weekday batch: 15 sessions of 2 hours each.
Real-life case studiesAt the end of the training, you build a custom event management app.
AssignmentsEvery class includes a quiz to finish before the next class, so you apply each concept.
Lifetime accessKeep lifetime access to the LMS, where you can watch class recordings and view slides online.
24/7 expert supportOur support team is available 24x7 for life to answer technical questions through a ticket-based system.
CertificationComplete the final project to receive CertOcean's Salesforce Admin course certificate. You earn the Salesforce Certified Platform Administrator credential by passing Salesforce's exam.

What you'll learn in this course

Understand cloud computing and the Salesforce platform
Build the data model with standard and custom objects, fields and relationships
Control access with org, object, field and record-level security
Keep data clean with validation rules and automate business processes
Set up Sales Cloud and Service Cloud features
Import and manage data and build reports and dashboards

What is Salesforce Admin 201 certification training?

Salesforce Admin 201 certification training is a course that teaches Salesforce administration and declarative (point-and-click) development, and prepares you for the Salesforce Certified Platform Administrator exam. After the course, you will be able to:

Tell apart the building blocks of Salesforce
Explain the data model
Explain the security model
Choose the right business process automation option
Configure Sales Cloud and Service Cloud
Build reports and dashboards
Use the Salesforce mobile app, SalesforceA and Chatter

What is the Salesforce Platform Administrator exam format?

The Salesforce Certified Platform Administrator exam has 60 scored multiple-choice questions plus up to 5 unscored questions. You have 105 minutes and need 65% to pass. The fee is US$200, and a retake costs US$100.

Who should take Salesforce Admin training?

This course suits anyone who wants to learn CRM and cloud computing, including:

Siebel and other CRM product experts
Experienced professionals who want a career on the leading cloud CRM platform
Functional consultants moving to Salesforce
Freshers starting a career in cloud computing
Developers from Java, C# or mainframe backgrounds moving off legacy platforms

What are the prerequisites for Salesforce Admin training?

There are no prerequisites. Working experience as an administrator, developer or functional consultant helps.

What are the system requirements for Salesforce Admin training?

You need a computer with a good internet connection. If you have any setup questions, our 24x7 support team will help.

How do the hands-on Salesforce practicals work?

You do all the practicals and projects in a lab environment set up for this Salesforce course.

What case study is included in Salesforce Admin training?

You build an event management app that handles event registrations, confirmations, cancellations, speaker management and other event activities.

Curriculum

Salesforce Administrator (ADM 201) course syllabus

14 modules · 112 topics · 3 hours of live training

Introduction to Cloud Computing and Salesforce 9 topics

Learning goal: Learn cloud service and deployment models and how the Salesforce platform works.
Cloud service models (SaaS, PaaS, IaaS) and deployment models (public, private, community, hybrid)
The cloud market and ownership
Introduction to the Salesforce Platform
Declarative vs. programmatic options
Metadata-driven architecture
Multi-tenancy
Business and IT benefits
The Salesforce mobile app

Building Blocks of the Salesforce Platform 9 topics

Learning goal: Learn the key building blocks, editions and environments of Salesforce, and start the Student app.
Signing up for a free Developer Edition org
Adding a company logo
System overview
Key Salesforce building blocks
Editions, licenses and environments
The MVC pattern
Student app: data model, marks and grades
Student app: security model, reports and scope

Salesforce Data Model: Objects, Relationships and Fields 8 topics

Learning goal: Work with standard and custom objects, field types and relationships.
Creating custom objects and their properties
Customizing standard objects
Field and data types
Custom field properties
Field dependencies
Types of relationship fields
Search layouts

Salesforce Security Model I: Org and User Security 13 topics

Learning goal: Secure Salesforce at the org and user level.
Security model overview
Org-level security
User administration and troubleshooting
Profiles and permission sets
Password policies
IP address restrictions
Login hours
Session settings
Activations
Page layout assignment
Tab settings
Field-level security

Salesforce Security Model II: Object and Record Access 7 topics

Learning goal: Control access to objects and records with org-wide defaults, roles and sharing.
Object-level and record-level security
Organization-wide defaults, applied to the Student app
Roles and the role hierarchy
Criteria-based sharing rules
Other ways to grant record access
Public groups and queues, and how they differ

Business Logic and Data Quality 6 topics

Learning goal: Keep data accurate with formulas, validation rules and other business logic.
Options for implementing business logic
Functions and formula fields
Validation rules
Roll-up summary fields
Record types and page layouts

Business Process Automation 4 topics

Learning goal: Automate business processes and approvals.
Business process automation options
Salesforce Flow (which replaces workflow rules and Process Builder)
Approval processes and their use cases

Sales Cloud 10 topics

Learning goal: Set up Sales Cloud and its main sales features.
Sales Cloud overview
The sales process
Sales productivity features
Lead management, auto-response and assignment
Web-to-lead
Account and contact management
Opportunities
Campaign management
Products, price books and price book entries

Service Cloud 10 topics

Learning goal: Set up case management and its automation in Service Cloud.
Service Cloud overview
Case management and a typical support process
Web-to-case and auto-response rules
Email-to-case
Assignment and escalation rules
Email templates for cases
Support channels
Resolving cases with Salesforce Knowledge
Experience Cloud sites: basics, setup and administration

Data Management 8 topics

Learning goal: Choose the right data tools and manage Salesforce data.
Data management overview
Exporting data and regular backups
External IDs and unique fields
Importing data
Installing Data Loader
Data Import Wizard vs. Data Loader: insert, update, upsert, delete and hard delete
Transferring record ownership

Reports and Dashboards 9 topics

Learning goal: Build reports and dashboards and understand how sharing affects them.
Running and customizing standard reports
Tabular, summary, matrix and joined reports and when to use each
Reports and security
The report builder
Charts and conditional highlighting
Custom report types and report folders
Report filters and bucket fields
Creating dashboards and dynamic dashboards

Salesforce Mobile App, Lightning App Builder, SalesforceA and Outlook 8 topics

Learning goal: Customize the Salesforce mobile app and Lightning pages, and connect Outlook.
Customizable parts of the Salesforce mobile app
Mobile security and settings
The navigation menu
Compact layouts
Lightning App Builder
Admin tasks in SalesforceA
Syncing Outlook with Salesforce

Activity Management, AppExchange, Content and Folders 5 topics

Learning goal: Manage activities, documents and folders, and extend Salesforce with AppExchange.
Events, tasks and open activities
Creating and tracking tasks and events
Folders and document templates
AppExchange

Chatter, Global Actions and Publisher Layouts 6 topics

Learning goal: Use Chatter and configure global and object-specific actions.
Chatter feeds, groups, people, files and topics
Following records and people
Global action types: create a record, log a call, custom Visualforce and canvas
Publisher layouts
Global vs. object-specific actions

Get the detailed syllabus

Receive the full module plan, batch timings and a call with an advisor who can answer your exam questions.

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Upcoming batches

Next Salesforce Administrator (ADM 201) batches

Live online classes with an instructor, 9:00 AM to 5:00 PM Eastern Time (ET).

Weekday batch

Starts Monday, October 26

Starts in 2 days · Live online

Enroll

Weekend batch

Starts Saturday, October 31

Starts in 7 days · Live online

Enroll

Flexible

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Sample certificate

Certificate IDCO-2026-48217

Certificate of Completion

This is to certify that

Michael Anderson

has successfully completed 3 hours of live, instructor-led training in

Salesforce Administrator (ADM 201)

October 24, 2026Date of issue Head of Training

Certification

Earn your Salesforce Administrator (ADM 201) certificate

Certificate of completionIssued by CertOcean when you finish the training and assignments.
Official Salesforce certificationAwarded by Salesforce when you pass the exam. The course is built to get you there.
Show it to employersAdd it to your LinkedIn profile and resume.

Start your certification

Learner reviews

Why learners choose CertOcean

Rated Excellent · 4.9 out of 5 on Trustpilot

The training curriculum was great. CertOcean provided me everything required to obtain my CISM. They're excellent!

Laxmi Haya Vadan KaramcheduUnited States · CISMVerified

Very resourceful company, I passed my PMP exam at first attempt, highly recommended.

IjeomaCanada · PMPVerified

Great training support! Helped me pass several certifications.

Cozumel TyUnited StatesVerified

US, Canada and UK hoursClasses set around your working day
Expert instructorsWorking professionals in your field
Career supportResume and interview help

FAQ

Salesforce Administrator (ADM 201) course FAQs

Can't find your answer? A course advisor can help with the syllabus, batch dates and exam questions.

Chat on WhatsApp Request a callback

How much does the Salesforce Administrator (ADM 201) course cost?

The Salesforce Administrator (ADM 201) training costs $449, down from the regular $579 (you save 22%). It is a one-time payment in US dollars, and you can pay securely by card or PayPal.

What if I miss a Salesforce Admin class?

You won't miss any content. You can watch the recorded session or attend the same session in the next live batch.

Where can I get help during Salesforce Admin training?

Our support team is available 24x7. Send your question anytime, and we will make sure it is answered as quickly as possible.

Can I attend a free demo class before enrolling?

Yes. Ask for a free demo class through the form on this page or on WhatsApp, and we will invite you to a live session with a trainer before you pay. You can also watch a sample class recording to see how our classes run.

Who are the instructors for CertOcean's Salesforce Admin training?

Our Salesforce instructors are domain experts with more than 10 years of experience. They are selected through a strict process and complete a training program before they teach.

Do you offer placement support after Salesforce Admin training?

Your LMS includes a resume builder tool that helps you create a strong resume in a few simple steps. The course combines theory with a real project, so you can show real Salesforce skills to employers.

Can I get help after the Salesforce Admin course ends?

Yes. We support learners even after they finish the course, and our team will help you with any technical or course-related questions.

How long is the Salesforce Admin course?

The course has 30 hours of live online classes: 10 weekend sessions of 3 hours each or 15 weekday sessions of 2 hours each, with a quiz after every class.

Will I get a certificate after the Salesforce Administrator (ADM 201) training?

Yes. You receive a CertOcean certificate of completion when you finish the training. The official Salesforce certification is awarded by Salesforce when you pass the exam, and this course prepares you for it.

What if I don't pass the Salesforce Administrator (ADM 201) exam?

Your enrollment is covered by CertOcean's pass or full refund guarantee. If you don't clear the exam, you can claim a full refund under the guarantee terms.

Free course consultation

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