ITIL Certification – Key points
ITIL
The ITIL Certification is considered a must-have in the
IT Service Management because it is recognized by all major brands and
professionals. Those with this certification on their resume are considered
more credible during a job interview. With ITIL, organizations are now able to
deliver efficient, high-quality jobs to their client. The framework helps
streamline their services and set ground rules for every professional to
follow. Before you start your preparation to take the ITIL Certification exams , it is good to know
the key concepts, how it works and what is expected of every candidate to get
certified.
ITIL stands for Information Technology Infrastructure
Library and the framework provides proven practices that are widely used in IT
Service Management, the ITSM and other services that plan to offer quality
services to their clients and customers. The main purpose of acquiring the
certification is to provide organizations an effective way to increase ROI and
streamline business processes. A certified professional is viewed as a
successful candidate to lead the organization towards the right path.
For the convenience of professionals and IT organizations, the ITIL is
divided into five major categories, namely
- ITIL
Service Strategy
- ITIL
Service Design
- ITIL
Service Transition
- ITIL
Service Operation
- ITIL
Continual Service Improvement
When all the five components are merged together, they form the service lifecycle and are divided into further categories to successfully split big tasks into smaller processes. The splitting up allows employees to carry the job and get them done in a specific timeline.
ITIL Key Concepts: Processes, Functions
The five major components of ITIL is further divided into multiple
processes and function areas according to the demands of an organization. They
are divided into multiple management sectors such as managing demand, capacity
management, release and incident management and event management among plenty
of other categories.
Each of the subcategories of the main component level is divided into
various processes or functions as part of the ITIL framework.
ITIL Core Component: Service Strategy
The term Service Strategy refers to the strategies a professional can
deploy to effectively carry out the service lifecycle. Every tactic created
should sync with what the client wants and their long-term objectives.
Service Strategy Process
The core subject is further divided into multiple areas.
Service Portfolio Management Process –A service portfolio refers to all the
services provided by a company and is divided into three major components –
service pipeline, service catalog and retired services.
Demand Management Process –The step deals with understanding what a
customer wants and influencing a demand so as to promote products or services.
Understanding a customer and encouraging them to buy stuff is acquired through,
- User
profiles – Categorizes
users into different segments and understand their requirements.
- Patterns
of Business Activity – Once users are fully categorized, it’s time to
analyze their behavior and how they avail services to trigger demand.
Financial Management Process –Financial terms play a critical role and this
aspect analyzes where a company gets their income from, creating a budget based
on payments made by the client and charging the customers or clients based on
operation costs necessary to provide the promised service.
ITIL Core Component:
Service Design
Service device has its own
dedicated lifecycle and the major components are widely known as the Four Ps of
Service design. They are,
- People –The
required human resources to carry out the process
- Processes –Service
management processes that are important for operations
- Products –The minimum
technology and accessories required to complete it
- Partners –Supportive partners,
third parties are always required to support in services that the
organization couldn’t handle.
ITIL Core Component:
Service Transition
The core objective of using
service transition is to ensure when new processes are built and deployed in
the IT industry, they are carried out without conflicting with the guidelines
set by the company.
All the products and services
built are transitioned in the way the customer can get the desired results out
of them. Including having total control over the assets, be it hardware or
software, validating services and implementation.
Many components come under this
category including,
- Change
management
- Change
evaluation
- Project
Management (Transitioning Planning and Support)
- Application
Development
- Release
and Deployment Management
- Service
validation and testing
- Service
Asset and Configuration Management
- Knowledge
Management
ITIL Core Component:
Service Operation
Service Operations is another
component of ITIL certification and it includes a long list of processes that
should be carried out effectively to successfully deliver what the client
expects from a project.
Ranging from event management,
incident management to handling risks and technical aspects of a project is
covered under the service operation segment.
The main objective of the
component is to make sure user requests are properly met, service failures are
resolved in time and routine operation is carried out without any delay or
technical issues. The service provider is responsible for ensuring the efficient
and proper delivery of services. The various aspects of ITIL Core component
service include are,
- Event
management
- Incident
management
- Request
fulfilment
- Access
management
- Problem
management
- IT
operations control
- Facilities
management
- Application
management
- Technical
management
ITIL Core Component:
Continual Service Improvement (CSI)
The concept behind CSI is very
simple. Every organization needs to learn from their mistakes and develop on
their strengths. Data and statistics from the past will be used to develop
future strategies for the company to follow.
The Continual
Service Improvement helps create new strategies, implement better ways
to reduce investment and focus on retaining as well as acquiring new customers.
The various steps and concepts involved in CSI are,
- Process
Evaluation
- CSI
Initiatives
- Monitoring
of CSI Initiatives
The ITIL certification is a
rather complex study for newcomers but for an experienced professional who has
worked in IT organizations for years may find the concepts easier to
comprehend. These are the core components and the various subcategories
involved in ITIL. A quick summary to give you what the certification is all
about before you appear for an exam to become a certified professional. A
successful completion will always attract better employers and brands to hire
you for their companies.
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